FAQ

If you have additional questions please email me at dianekremerjewelry@gmail.com.

Packaging

Your order will arrive in a beautiful gift bag so it is ready to gift as soon as you receive it.

Gifts

If you are having a gift shipped directly to the recipient I am happy to include a personalized gift message from you. Please email dianekremerjewelry@gmail.com immediately after placing your order.

When will I receive my order?

I strive to ship orders within 1-2 business days of receiving them.  If I am traveling and unable to ship in a timely manner I will state so clearly on my website.  Orders over $100 ship for free in the U.S.

Returns

I am committed to providing quality jewelry and want you to be happy with your purchase. 

I will accept returns within 14 days of receipt. The buyer is responsible for return shipping costs. Once I receive the item I will issue a full refund (minus shipping).

If there is a quality issue please email me at dianekremerjewelry@gmail.com so that I can resolve it for you right away.

Lost Packages

I provide tracking numbers for all packages that I ship.  However, I am not responsible for lost, damaged or delayed packages. 

Will your earrings irritate my ears?

All of my product listings state what ear wires or posts have been used in that particular design.  I primarily use niobium, titanium, sterling silver and gold-filled.  Niobium and titanium are well known in the jewelry industry as THE most hypo-allergenic metals for ear wires.  They are a safe choice for even the most sensitive ears.

My gold-filled ear wires have a bronze core clad with a thick tube of 14k gold.  Gold-filled ear wires have a MUCH thicker coating of gold than gold plated and the gold will not wear off like plating can.  Sterling silver is a commonly used jewelry metal and does not cause allergic reactions in most people.

Social Media

I would love to see your jewelry photos! Please tag @dianekremerjewelry on Instagram or FaceBook or email your photos to me directly at dianekremerjewelry@gmail.com.